These Terms and Conditions govern the quotation, booking, sale and provision of tourism services offered by Peruvian Signature Journeys S.R.L., identified by Taxpayer Identification Number (RUC) No. 20616065298 (hereinafter, “PSJ”).
By requesting confirmation of a booking or making a full or partial payment, the client declares that they have received, read and accepted these Terms and Conditions, as well as the quotation, itinerary and specific conditions applicable to their trip. When the client books on behalf of other persons, the client declares that they are authorized to provide their information and agrees to inform them of the travel conditions.
Requests for information, itinerary design and quotations will generally be processed in the order in which they are received. PSJ will endeavor to respond within 24 to 48 business hours after receiving the necessary information. This timeframe is an estimate and may be extended if the trip includes multiple destinations or special services, or depends on responses from suppliers.
Submitting a request does not constitute a booking or guarantee a rate, availability or reservation of spaces. Urgent requests and trips with imminent departure dates will be subject to PSJ’s operational capacity and supplier availability.
Quotations are prepared based on the information provided by the client and are subject to availability. Unless otherwise indicated, they will be valid for seven (7) calendar days. Prior to confirmation, prices may vary due to changes in availability, rates, taxes, fees, exchange rates or supplier conditions.
Each quotation will specify the services included and not included. Any item not expressly listed as included will be the client’s responsibility. Photographs, descriptions, schedules and itineraries are for informational purposes and may be adjusted for safety, weather, operational reasons or instructions from authorities, while endeavoring to preserve the nature and category of the contracted service.
If there is an obvious transcription or calculation error, PSJ will notify the client before confirming the booking and will present the correct price or condition for the client’s acceptance.
To process the booking, the client must provide complete, accurate and up-to-date information for each traveler: full name as it appears on the passport or identity document, nationality, date of birth and any other required information.
The client must verify the information before tickets, admission tickets, permits or named bookings are issued. Costs resulting from incorrect information, name changes or late submission will be borne by the client when such costs have been reported and substantiated. PSJ will not be liable for consequences attributable exclusively to incorrect or omitted information provided by the client.
Unless the quotation establishes a different condition, a minimum deposit equivalent to thirty percent (30%) of the total trip price will be required. Tickets, admission tickets, permits, cruises, accommodations with special rates and other services requiring immediate issuance or payment must be paid in full (100%) and will be subject to the supplier’s specific conditions.
The booking will be considered confirmed only when all of the following conditions have been met:
Payment, card authorization or submission of a payment voucher does not automatically confirm the booking. If availability or the rate changes before confirmation, PSJ will inform the client and offer an alternative, payment of a previously accepted difference, or a full refund of the amount received.
Prices may be expressed in Peruvian soles or U.S. dollars and will cover exclusively the services detailed in the quotation. Unless otherwise stipulated, the balance must be paid no later than forty-five (45) calendar days before the start of the trip. For bookings requested within that period, PSJ may require full payment.
Payments may be made by:
Before using a payment link, the client must verify the amount, currency, description and validity period. Card or payment-link transactions will be subject to authorization by the financial institution and the payment-processing platform. PSJ will not request passwords, PINs, secret access codes or the card’s full security code.
Bank fees, international transfer charges, payment-platform fees or exchange-rate differences will be disclosed before the transaction and will be borne as specified in the quotation. The client must ensure that PSJ receives the required net amount.
Deposits or transfers must be made exclusively to the following accounts:
Titular: Account holder: Peruvian Signature Journeys S.R.L.
Banco: Bank: BBVA Banco Continental
U.S. dollar current account:
Peruvian sol current account:
After making a deposit or transfer, the client must send the payment slip or proof of payment to the email address mailto:oliviaf@peruviansignaturejourneys.com indicating the name of the reservation holder and the reservation code. The proof of payment must allow for the identification of the date, amount, currency, transaction number, and destination account. Payment is subject to verification by PSJ prior to confirming the reservation.
PSJ’s accounting department will verify that the funds have been effectively received and identified. Validation will normally be completed within 24 to 48 business hours after receipt of the voucher; international transfers or bank reviews may require additional time.
If the payment is incomplete, declined, reversed, cannot be identified or is subject to a security review, the booking will remain pending. If the amount received is less than required due to fees, withholding, exchange-rate differences or errors, the client must pay the outstanding difference before confirmation.
The client must verify that the account holder and banking details match PSJ’s official information. The company will not be responsible for payments made to accounts, persons, links or payment methods that have not been officially communicated. PSJ will issue the corresponding proof of payment in accordance with the information provided by the client and Peruvian tax regulations.
Once the booking has been confirmed, an amount equivalent to ten percent (10%) of the total price will be non-refundable in consideration of the itinerary design, quotation, coordination, management and administrative services already performed. This condition will be disclosed before payment.
Amounts paid to suppliers that cannot be recovered may also be deducted, including tickets, admission tickets, permits, cruises, accommodations or special rates. PSJ will disclose the applicable items and will avoid charging a penalty twice for the same item.
The 10% fee will not apply when PSJ definitively cancels for a reason directly attributable to the company and the client does not accept an alternative or rescheduling.
All cancellations must be communicated in writing. Unless special conditions were disclosed before confirmation, the following penalties will apply to the total price:
If a supplier establishes a more restrictive condition, it will be communicated before the booking is confirmed and will prevail only with respect to the relevant service. Penalties will not be charged twice for the same item.
Requests to change dates, passengers, services or the itinerary must be submitted in writing and will be subject to availability and each supplier’s conditions. The client will be responsible for rate differences, penalties and additional expenses disclosed before the change is made.
PSJ will endeavor to facilitate rescheduling but cannot guarantee it. Tickets, admission tickets, permits and other named services may be non-transferable. Late arrival, absence, early departure or a decision not to use a confirmed service does not automatically give rise to a right to a refund.
PSJ may make reasonable adjustments to schedules, accommodations, routes, activities, transportation or itineraries when necessary for safety, weather, operational reasons or instructions from authorities. PSJ will endeavor to maintain services of an equivalent category and value and will inform the client as soon as reasonably possible.
If PSJ definitively cancels a service for a reason directly attributable to the company, the client may choose an equivalent alternative, rescheduling, or a refund of the amounts corresponding to services not provided, without prejudice to the rights recognized under Peruvian law.
PSJ may act as the organizer or intermediary for services provided by airlines, hotels, operators, transport providers, guides and other independent suppliers. PSJ will be responsible for its own obligations and for any responsibilities legally attributable to it.
In the event of natural phenomena, social unrest, blockades, closures of roads or attractions, public health emergencies, government measures, transportation cancellations or other events beyond the parties’ reasonable control, PSJ will prioritize safety and propose reasonable alternatives.
Refunds will depend on the amounts effectively recovered from suppliers. Reasonable and non-recoverable expenses will be disclosed and substantiated. Additional costs for accommodation, transportation, meals or other items will be borne by the client, unless the law or applicable conditions provide otherwise.
The traveler must promptly disclose any medical condition, allergy, dietary restriction, pregnancy, disability, mobility limitation or need for assistance relevant to planning and providing the trip safely. This information will allow reasonable accommodations to be made when possible or a more suitable itinerary to be recommended.
Some expeditions take place in remote areas, rugged terrain, humid or hot environments, at high altitude, on navigable waterways, during extended hikes and in locations with limited access to medical care. The traveler is responsible for consulting a healthcare professional regarding their fitness for the planned activities.
The traveler must carry sufficient medication, preferably in its original packaging, along with any necessary prescriptions or medical instructions. PSJ does not provide medical services or guarantee the local availability of specific medications. For objective safety reasons, PSJ may request a medical evaluation or authorization, while respecting confidentiality and data-protection regulations.
The traveler is responsible for obtaining adequate insurance for the destination and planned activities. PSJ recommends coverage for trip cancellation and interruption, medical care, accidents, evacuation, repatriation, baggage and adventure activities.
If the client decides to travel without insurance, the client will be responsible for expenses that are not legally payable by PSJ or its suppliers. In an emergency, PSJ may coordinate assistance, transportation or evacuation according to the circumstances and local availability. In an emergency that jeopardizes health or safety, PSJ may take reasonable and necessary measures, without this implying the automatic assumption of medical or evacuation expenses.
Each traveler is responsible for having a valid passport or identity document, visas, immigration permits, vaccination certificates, authorizations for minors and all other necessary requirements. PSJ may provide general guidance, but decisions regarding entry, exit or transit rest with the competent authorities.
Inability to travel due to expired, insufficient or incorrect documents does not automatically give rise to a right to a refund. Minors must travel with their parents, legal representatives or duly authorized adults and comply with applicable national and international regulations.
The traveler must respect schedules, local rules, communities, natural areas and accommodations, as well as the safety instructions provided by PSJ, guides and suppliers. PSJ may suspend a person’s participation in an activity when their conduct objectively places their own safety, the safety of others, the environment or the continuity of the service at risk.
Each traveler is responsible for their baggage, money, documents, photography equipment and personal belongings. Loss or damage will be addressed according to the circumstances, applicable legal liability and the conditions of the relevant carrier or supplier. The traveler must comply with the baggage limits communicated for flights, boats or other means of transportation.
When a refund is due, it will be issued using the same payment method or by transfer to an account held by the booking holder, unless otherwise agreed. The timeframe will depend on the method used, the necessary verifications and prior reimbursement by suppliers. PSJ will disclose the calculation, applicable deductions and status of the process.
Fees charged directly by banks or platforms will not be refunded when they have not been recovered by PSJ. Calculations will be made in the currency in which PSJ received the payment. Any difference arising from the exchange rate applied by banks or card issuers will be beyond PSJ’s control, unless otherwise required by law.
Quotations, payment instructions, links, confirmations, changes and cancellations will be communicated through PSJ’s official channels. The client is responsible for providing accurate contact information, keeping it up to date and checking their email, including the spam or junk folder.
The client must immediately report any suspicious account, link or message. Any change to banking details must be verified directly with PSJ before payment.
Personal data, including health information, when necessary, will be processed in accordance with PSJ’s Privacy Policy and Peruvian law, solely to respond to inquiries, manage bookings and payments, and provide the contracted services.
Complaints may be submitted through the Virtual Complaints Book available on PSJ’s website and will be addressed within the timeframe established by current Peruvian regulations. Filing a complaint does not limit the consumer’s right to seek recourse before the competent authorities.
These Terms and Conditions are governed by the laws of the Republic of Peru, particularly the Consumer Protection and Defense Code and the regulations applicable to tourism services, electronic commerce, personal data protection and the Complaints Book.
No provision of this document may be interpreted as a waiver or limitation of consumers’ non-waivable rights or as an exclusion of liabilities legally attributable to PSJ. If any clause conflicts with a mandatory legal provision, that clause will be deemed null and void without affecting the validity of the remaining provisions.
Before payment, the client must receive or have access to these Terms and Conditions, the quotation, the itinerary and the specific conditions of their booking. Full or partial payment, accompanied by PSJ’s written confirmation, constitutes evidence of acceptance.
At Peruvian Signature Journeys, we create authentic and meaningful journeys through Peru and South America, designed by local experts with deep knowledge of every destination we offer.
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